Company Brain terms of service

These terms apply between Winvent Group B.V. (Dutch Chamber of Commerce 42156298) and the business that uses Company Brain. Company Brain is the knowledge system we host and maintain for that business: its employees search their company's own information in it and get answers that point to the document the fact comes from.

The agreement with the business, the data processing agreement and its source annex take precedence over these terms where they differ. This page exists so that everyone who uses the system, or approves a connection for it, can read the arrangements in plain words.

Every person works with their own account at their business's address. Accounts are not shared. The business decides who gets access and who may connect something, and tells us when someone leaves so that we close the access. Anyone who suspects an account is being misused reports it at once.

Everything a business puts into or connects to Company Brain remains that business's. The business is the controller, Winvent is the processor, and we act only on its instructions. Each business has its own separate database. We never use the content for ourselves or for another business, do not sell it, do not share it and do not train AI models on it.

To produce an answer, the system sends the relevant passages to an AI model of our supplier, which processes them for that purpose only. Which suppliers these are and where the servers are is in our privacy statement and in the data processing agreement.

A connection, for example to email, a calendar, files or a WhatsApp Business number, is switched on by the business itself, with its own account at that service. We only read; we send nothing on the business's behalf. Every connection runs exclusively through the provider's official API, under that provider's terms. For WhatsApp these are Meta's terms and messaging policy for the WhatsApp Business Platform.

The business makes sure it may process the connected data: that it informs the people it communicates with in its own privacy statement, that it handles requests for access or deletion, and that it connects no data it may not share under the law or the provider's rules. If a provider refuses or restricts the connection, that connection stops; we do not look for another way around it.

We keep the system running, secure and up to date, make encrypted backups, and report an outage or a data breach that affects the business without undue delay. We announce maintenance where we can. Answers come from an AI model and can contain mistakes: every answer therefore points to its source, and a decision with consequences is checked against that source.

The business uses Company Brain for its own work, does not try to circumvent or reverse engineer the system or the models behind it, puts no unlawful content into it, and does not pass its access to third parties. The fee and the payment term are in the agreement.

Our liability per event is limited to the amount the business paid for Company Brain in the preceding twelve months. We are not liable for indirect damage, lost profit or decisions taken on an answer without checking its source. This limitation does not apply in case of intent or deliberate recklessness on our part, nor where the law forbids a limitation.

The agreement states the term and the notice period. The business can break a connection itself at any time. After the service ends, the business receives an export of its data on request, and we delete all data of that business within 30 days, and from the backups within the period the data processing agreement states. If a provider such as Meta or the law requires earlier deletion of certain data, we do so and tell the business.

We may suspend access if the use violates the law, these terms or the rules of a connected provider, or if the security of the system or of other businesses is at risk. We say so with the reason and restore access as soon as we can.

If we change these terms, we tell the business at least thirty days in advance; the version is at the top of this page. Dutch law applies to these terms. A dispute we cannot resolve together is brought before the court of The Hague.